At UT4, we strive to provide our customers with high-quality digital products that meet their needs. However, we understand that situations may arise where a refund or return may be necessary.
Here’s our Refund and Returns Policy:
Eligible Products:
Due to the nature of digital products, refunds and returns are generally not offered.
Exceptions:
Accidental duplicate purchases: If you accidentally purchase the same product twice, we will be happy to issue a full refund upon verification of the duplicate purchase.
Technical issues: In the unlikely event that a purchased product is not functioning correctly due to a technical issue on our end, we will offer a full refund or a replacement product.
Non-Refundable Products:
Downloaded digital products: Once a digital product has been downloaded, it cannot be returned. This includes products such as ebooks, templates, and video tutorials.
How to Request a Refund:
If you believe you qualify for a refund under the exceptions listed above, please contact us within 14 days of your purchase. You can reach us by email at [your email address] or through our contact form on the website.
Please include the following information in your request:
Your order number
The product you wish to return
The reason for your return
We will review your request and respond within 5 business days.
Additional Information:
We reserve the right to deny refunds or returns that do not meet the criteria outlined in this policy.
All refunds will be issued using the original payment method used for the purchase.
Processing times for refunds may vary depending on your bank or financial institution.